How do I file a claim in case my items arrive damaged?

Please inspect your order when it arrives. Should your merchandise arrive damaged, please document the nature of the damage. If the delivery person is present please make sure that the damage is reported directly to the shipping company and refuse the shipment. If the delivery person has left your premises, you can file a damage claim with us by filing our Claims Form and faxing it to us at 818-700-0046. All claims filed after the delivery person has left your premises must be accompanied by photos of the damaged merchandise. Please make sure that the merchandise is available for pick up. Once we receive your claim, we will issue a Return Authorization number (RA#) and schedule a pick up for the damaged merchandise. Based on your preference, we will either send you a replacement piece or process a refund. Please call our customer service at 1-800-706-3111 if you need assistance in processing of your claim.

What do I do if I don't like the merchandise and want to return it?

If you are not satisfied with your purchase you may return the item, at your expense, within 30 days. A restocking fee applies to all custom order returns unless merchandise damage was noted at the time of delivery. Cancellations and returns must be authorized in advance. All items must be inspected upon delivery and if the merchandise arrives damaged, a damage report must be filed/noted with the carrier to obtain full credit. Once we confirm the receipt of your merchandise, we will process a refund. If you would like us to assist you with the return process, please call our customer service at 1-800-706-3111

What is your Return Policy

If we are able to cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. A restocking fee applies to all custom order returns unless merchandise damage was noted at the time of delivery. Cancellations and returns must be authorized in advance. All items must be inspected upon delivery and if the merchandise arrives damaged, a damage report must be filed/noted with the carrier to obtain full credit. For more information please call our Customer Service at 1-800-706-3111.